Redemption
This is the business-side redemption guide — how you validate customer bookings when they arrive at your venue. The feature is currently in development and will be documented here once it ships.
This section is under construction
The redemption flow — how you scan, validate, and confirm a customer's booking in person — is not yet available in the Sponti app. Documentation here will be published once the feature is released.
Check back for updates, or follow the main business guide in the meantime.
Planned coverage
What this guide will cover
When redemption ships, this page will include:
How customers redeem
The booking confirmation, the code or QR, and what the customer shows at your venue.
The validation flow
How staff scan or enter a redemption code in the app, and what is checked before it is accepted.
Who can redeem
Which roles have access to the redemption screen and how permissions are enforced.
Edge cases
No-shows, expired bookings, duplicate redemptions, and how to resolve disputes.
Redemption history
Where to review past redemptions per venue and per deal.
In the meantime